Ms. Cynthia Holste Pepper
Background
Ms. Holste Pepper has more than 18 years of experience in Human Resource management and consulting. She has directed projects on human factors reengineering, advised senior management on culture change strategic and tactical HR issues, developed all levels of compensation programs designed to support company goals and foster increased productivity, integrated staffing analyses with job evaluation, pay, performance measurement, and employee development programs, written corporate affirmative action plans, and written policies and procedures manuals that facilitated an effective communication program. In the utility arena, she has emphasized the changing nature of the regulated environment, and has worked with both municipals and investor-owned utilities to bring about changes that will support a more effective operation. In addition, Ms. Holste Pepper has participated as a Lead or Technical Consultant on 18 management and operations reviews of water, gas, electric and telecommunications companies.
Ms. Holste Pepper held several positions in human resources with ADP Network Services, Inc. prior to consulting. Her responsibilities included the development of programs to identify, attract, hire, and retain qualified technical and professional employees, the development and implementation of the corporation's first Affirmative Action Plan, and the development of a comprehensive salary administration/compensation program that utilized a pay-for-performance approach to the management of business, and employee relations. She supervised employee programs and managed the implementation of corporate employee benefit programs in a divisional office.
In addition, Ms. Holste Pepper has held the position of Director in the Human Resources Department of AmeriClean System, Inc., a national commercial chemical supplier. Her role included strategic oversight of the HR organization development policies and programs.
MA, Eastern Michigan University (Counseling/Personnel)
BA, University of Michigan (Psychology)
Functional
Experience
Human Resource Management
Facilitated human resources core processes at Trenton Waterworks, with an emphasis on process improvement through team involvement. Detailed staffing and organization plans resulting from improvements have occurred.
Identified incremental improvements in the areas of executive incentive programs, management of benefit programs, and gains sharing for employees during a time of considerable downsizing, labor issues, and internal changes from a hierarchical to a team-based organization at LG&E.
Assessed various executive and employee compensation programs to determine how they impacted decisions made relative to affiliated relations at Entergy. Additionally, she investigated the issue of "brain drain" between the regulated and non-regulated segments of the corporation.
Prepared human resources policies, practices, and programs for corporate integration, and provided assessments including recommendations pertinent to blending the two cultures, integrating programs between two previously separate companies, developing personnel, managing compensation, benefits, promotional opportunities, etc. between two culturally-distinct entities of a water utility in the Northeast.
Provided consultant services in over ten focused management audits of electric, gas, water, and telephone utilities which included review of human resource planning and selection, EEO/AA programs, job specifications, training and development, compensation, benefit programs and costs, supervision, compliance, and productivity and staffing levels.
Integrated a new Procurement business design into an existing organization involving an assessment of the existing HR programs and policies, and a team approach to achieving the desired outcomes and goals at PECO.
Provided regulatory impact reviews of the executive compensation program for US West for a 14 state Regional Oversight Committee.
Directed a benchmarking study of the governmental affairs function within the electric utility industry and provided recommendations to a client on ways to improve the function within their company.
Provided a review of industrial relations training and development, personnel, accident prevention, and employee services functions for a large number of electric and gas utilities.
Investigated the human resources function of a telephone company regarding its affiliated transactions with the major NYNEX affiliates.
Worked with a senior management team at a growing industrial corporation as it changed the organization, and through new leadership and active partnerships reduced costs through integrated approaches to services and employee development.
Developed a compensation program for a manufacturing R&D firm which included review and revision of salary structure, FLSA review of exempt/non-exempt status, and competitive market pricing for all grade levels.
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